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Privacy Policy

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1. Purpose of This Policy

This Privacy Policy explains how Arbor ProAdmin Support (“we”, “our”, or “us”) collects, stores, uses, and protects personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and applicable Queensland privacy requirements.

By using our website or services, you agree to the terms of this Privacy Policy.

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2. Information We Collect

We may collect the following types of information:

  • Personal details – name, email, phone number, address.

  • Business details – company name, ABN, job information.

  • Client-submitted content – job notes, photos, or videos for quoting.

  • Payment details – invoices and payment records (processed securely through third-party providers).

  • Technical data – cookies, browser type, IP address for analytics.

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3. How We Use Your Information

We use personal information for purposes including:

  • Delivering our admin support services to arborist businesses.

  • Preparing quotes, invoices, and job documentation on behalf of our clients.

  • Sending communications (confirmations, reminders, seasonal campaigns).

  • Maintaining compliance records (insurance, permits, safety forms).

  • Improving our website and services.

We will not sell, rent, or trade your personal information to third parties.

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4. Data Storage and Security

  • Information is stored securely with password protection, encryption, and secure backups.

  • Where possible, data is stored on Australian-based servers. If international cloud services are used (e.g., Google, ServiceM8, Xero), we take reasonable steps to ensure compliance with Australian privacy standards.

  • Records may be kept for at least 7 years to meet legal, tax, and compliance obligations.

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5. Disclosure of Information

We may disclose personal information:

  • Where required by law or regulation.

  • To trusted third-party providers who assist us in delivering services (e.g., software platforms, IT providers).

  • To arborist business clients, for the purpose of managing their customer relationships (quotes, job notes, invoices).

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6. Your Rights

Under the Australian Privacy Principles, you have the right to:

  • Access the personal information we hold about you.

  • Request correction if the information is inaccurate, out-of-date, or incomplete.

  • Withdraw consent to direct marketing at any time.

  • Request deletion of your data, subject to legal record-keeping obligations.

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7. Data Breaches

In the event of a data breach that is likely to result in serious harm, we will comply with the Notifiable Data Breaches (NDB) scheme, including notifying affected individuals and the Office of the Australian Information Commissioner (OAIC).

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8. Cookies and Analytics

Our website may use cookies and analytics tools to enhance user experience and monitor traffic. You can disable cookies in your browser, though some features of the Site may not function correctly without them.

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9. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of those external sites.

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10. Changes to This Policy

We may update this Privacy Policy from time to time to remain compliant with the law and reflect changes to our operations. Updated versions will be published on this Site.

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11. Contact Us

If you have any questions or wish to access or correct your information, please contact us:

📞 0494 390 146
📧 info@arboradmin.com.au
📍 123 Railway Street, Gatton QLD 4343

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